At Mon Amie Amy, we want the ordering and delivery process to be as clear and straightforward as possible. Please review the following information before placing your order.
Please allow approximately two to three business days for order processing and handling before your order is shipped.
Processing time begins after:
Business days do not include Saturdays, Sundays, or federal holidays.
Personalized, monogrammed, embroidered, engraved, printed, special-order, or backordered items may require additional processing time.
Processing time is separate from shipping transit time.
During holidays, special promotions, severe weather, or periods of unusually high order volume, processing may take longer.
If you need an order by a particular date, please contact us before placing the order. Providing an event date does not guarantee delivery by that date unless we have expressly agreed to it in writing.
We ship to all supported shipping zones within the United States.
Orders are shipped through UPS or FedEx. Mon Amie Amy may select the carrier and service level based on the destination, package size, package weight, service availability, cost, and delivery requirements.
Shipping charges are calculated based on factors that may include:
The applicable shipping charge will be displayed during checkout whenever the website can calculate it automatically.
Carrier transit time begins after the package has been accepted by UPS or FedEx.
All delivery dates are estimates unless Mon Amie Amy has expressly provided a written guarantee.
Our website is not currently configured to automatically calculate or accept completed international orders.
International customers may begin the ordering process through the website. However, the amount initially displayed or charged may not include the full cost of international shipping.
Before an international order can be shipped, Mon Amie Amy will:
Submitting an international order through the website does not guarantee that we can fulfill or ship it.
We reserve the right to decline or cancel an international order because of:
If we cannot fulfill the order, any amount already paid for the canceled merchandise will be refunded to the original payment method, subject to normal payment-processing times.
International shipping charges paid to Mon Amie Amy do not include customs duties, import taxes, tariffs, brokerage fees, handling fees, value-added taxes, or other charges imposed by the destination country, customs authority, government, or carrier.
The international customer or recipient is solely responsible for paying all such charges.
Customs duties and related charges are determined by the destination country and may depend on the product, value, country of origin, and local regulations. Mon Amie Amy does not control these charges and cannot predict their amount.
We are not responsible for:
Once an international shipment leaves our store and is transferred to the carrier, the shipment is subject to the carrier’s terms and the customs laws and procedures of the destination country.
If an international package is refused, abandoned, returned, destroyed, or held because customs charges were not paid, shipping costs and related fees are generally nonrefundable.
Customs duties are taxes imposed on goods transported across international borders, and additional clearance or brokerage charges may also apply. (U.S. Customs and Border Protection)
Customers are responsible for providing a complete and accurate shipping address.
Please carefully review:
Mon Amie Amy is not responsible for delays, failed deliveries, returned packages, or additional expenses caused by incorrect or incomplete address information supplied by the customer.
Contact us immediately if you discover an address error. We cannot guarantee that an address can be changed after processing has begun or after the package has been transferred to UPS or FedEx.
When tracking information is available, it will be sent to the email address or telephone number associated with the order.
Customers are responsible for monitoring tracking information and arranging for the prompt and secure receipt of their packages.
When UPS or FedEx tracking confirms delivery to the address provided by the customer, the order will generally be considered delivered.
We strongly recommend:
Mon Amie Amy is not responsible for theft, loss, or disappearance after the carrier has confirmed delivery.
Once a package has been accepted by UPS or FedEx, its transportation and delivery are handled by that carrier.
Claims involving packages lost or damaged while in transit are subject to the applicable carrier’s investigation, requirements, deadlines, and final determination.
If your tracking information shows that your package is delayed, missing, or possibly lost, please contact the carrier and notify Mon Amie Amy promptly.
Depending on the carrier and shipment, a claim may need to be initiated or completed by Mon Amie Amy as the shipper of record. We will provide reasonable assistance when required, but we cannot guarantee that UPS or FedEx will approve a claim.
UPS and FedEx both maintain formal claim procedures for packages that are lost, damaged, or missing contents. UPS advises customers to retain the tracking number, invoice, contents, and packaging, while FedEx allows recipients to contact the merchant or begin a claim directly in eligible circumstances. (UPS)
Mon Amie Amy is not responsible for carrier delays or losses outside our reasonable control, except to the extent required by applicable law.
Please inspect your package and merchandise promptly after delivery.
If an item arrives damaged, notify Mon Amie Amy and the applicable carrier as soon as possible.
Please retain:
UPS or FedEx may require photographs, documentation, or a physical inspection before determining whether a claim will be approved.
Do not discard the product or packaging until the carrier’s claim process has been completed or you have been instructed that disposal is permitted.
Any reimbursement, replacement, or payment for shipping damage is subject to the carrier’s investigation and approval. Mon Amie Amy cannot guarantee the outcome of a UPS or FedEx claim.
If a package is returned to Mon Amie Amy because it was:
the customer may be responsible for all additional shipping and handling charges required to send the order again.
Original shipping charges are generally nonrefundable.
Personalized or customized products remain the customer’s responsibility even if the package is refused, unclaimed, or returned as undeliverable.
Online order processing and credit or debit card payments are handled through Lightspeed and its applicable payment-processing services.
When you enter your credit or debit card information during checkout, the payment information is transmitted to Lightspeed for authorization and processing.
Mon Amie Amy does not independently receive or have access to your complete credit or debit card number.
We may have access to limited transaction information needed to manage the order, such as:
We do not have access to the complete payment-card number or security code entered during checkout.
Lightspeed processes end-user information on behalf of its merchant customers and describes security and payment-card compliance measures within its legal and support materials. (Lightspeed)
Payment must be successfully authorized before an order can be processed or shipped.
An order may be delayed or canceled if:
Refunds, when approved, will generally be issued through Lightspeed to the original payment method. The time required for a refund to appear may depend on the customer’s bank or card issuer.
For questions about shipping, international orders, payment processing, or an existing order, please contact:
Mon Amie Amy
42780 Creek View Plaza, Suite 115
Ashburn, Virginia 20147
Telephone: (571) 291-2116
Email: Amy@monamieamy.com
Website: www.monamieamy.com
