Effective Date: July 29, 2026
Welcome to Mon Ami Amy. These Terms and Conditions govern your use of www.monamieamy.com and any purchases made through our website.
Throughout these Terms and Conditions, “Mon Ami Amy,” “we,” “us,” and “our” refer to Mon Ami Amy. “You” and “your” refer to any visitor, customer, or other person using our website.
By visiting our website, creating an account, submitting an order, or purchasing a product, you agree to these Terms and Conditions and our Privacy Policy.
Please do not use the website or place an order if you do not agree to these terms.
You may use this website only for lawful personal and shopping purposes.
You agree not to:
We may suspend or terminate access to the website if we reasonably believe these Terms and Conditions have been violated.
By placing an order, you represent that:
We make reasonable efforts to provide accurate product descriptions, measurements, photographs, colors, materials, availability, and other information.
However, actual products may vary slightly from what appears on your screen because of:
Measurements are approximate unless expressly stated otherwise.
Decorative items, accessories, packaging, or props shown in a photograph are not included unless they are specifically identified as part of the product.
We reserve the right to correct product information, descriptions, photographs, pricing, or other website content at any time.
All products are subject to availability.
Placing an item in your shopping cart does not reserve it. A product may sell out before checkout is completed.
We may:
If we cancel an order after payment has been processed, we will issue a refund for the canceled portion.
Prices are displayed in U.S. dollars unless otherwise stated.
Applicable sales tax, shipping charges, personalization fees, delivery charges, or other costs will be shown during checkout when applicable.
We reserve the right to:
If a pricing error is discovered after you submit an order, we may contact you to confirm the corrected price or cancel the affected item and issue a refund.
Payment must be approved before an order is processed. Payment information may be handled by a third-party payment processor.
An order confirmation acknowledges that we received your order. It does not necessarily mean that we have accepted or completed it.
We reserve the right to decline, limit, or cancel an order for reasons that may include:
If we cancel an order after charging your payment method, we will issue an appropriate refund.
To request an order cancellation, contact us as soon as possible. We cannot guarantee cancellation once processing, production, personalization, or shipment has begun.
Customers are responsible for reviewing all personalization information before submitting an order.
This includes:
We will produce the item based on the information submitted with the order.
Unless otherwise clearly indicated, traditional three-letter monograms may place the last-name initial in the center and make it larger than the other initials.
Customers are responsible for submitting the initials in the order requested on the product page or personalization form.
If you are uncertain about the correct order, please contact us before placing your order.
Mon Ami Amy is not responsible for errors contained in information submitted or approved by the customer, including spelling mistakes, incorrect initials, incorrect dates, or an unintended monogram order.
We may make reasonable adjustments to font size, spacing, placement, or design proportions so the personalization fits the selected product.
Colors may appear slightly different in person than they do on a screen.
Some custom orders may require customer approval of a proof. Production will not begin until required approval is received.
Approval of a proof confirms that the customer accepts the spelling, layout, design, and other information shown.
Personalized, monogrammed, engraved, printed, embroidered, altered, or otherwise customized products are generally final sale and cannot be returned or exchanged unless:
Please contact us promptly if you believe we made an error.
When you submit photographs, artwork, logos, names, text, or other content for customization, you represent that:
You remain responsible for customer-supplied content.
We may refuse content that we reasonably consider unlawful, infringing, hateful, threatening, obscene, misleading, or otherwise inappropriate.
You agree to be responsible for claims arising from content you submitted without the necessary rights or permissions.
Production estimates are provided as a convenience and are not guaranteed unless we expressly agree to a guaranteed completion date in writing.
Personalized and custom items may require additional processing time.
Production time does not include shipping time.
Delays may occur because of:
If your order is needed for a specific event, please contact us before ordering so we can discuss available options. Providing an event date does not, by itself, create a guaranteed delivery commitment.
Shipping dates and delivery dates are estimates unless expressly guaranteed in writing.
Once an order is transferred to the shipping carrier, delivery is subject to the carrier’s operations and policies.
Customers are responsible for providing a complete and accurate shipping address.
Mon Ami Amy is not responsible for delays, loss, or additional charges caused by:
If a package is returned because of an incorrect address, refusal, or unsuccessful delivery, the customer may be responsible for additional shipping charges.
Please contact us if tracking information shows a delivery problem. We will make reasonable efforts to help investigate the matter with the carrier.
Orders designated for local pickup must be collected from the location identified in the order confirmation.
Please wait until you receive notice that the order is ready before coming to the store.
The person collecting the order may be required to provide:
Orders not collected within a reasonable period may be returned to inventory when possible. Personalized products remain the customer’s responsibility even if they are not collected.
Returns and exchanges are governed by the return policy displayed on our website or provided with your purchase.
Unless a different policy is stated:
Health, hygiene, or safety considerations may prevent certain products from being returned once opened or used.
Nothing in these Terms and Conditions limits any rights you may have under applicable law.
Please inspect your order promptly after receiving it.
If an item arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible and provide:
Do not discard the product or packaging until we respond, because the carrier or manufacturer may require an inspection.
Depending on the circumstances, we may offer a replacement, repair, store credit, or refund.
Normal wear, misuse, accidental damage, improper care, and natural variations in materials are not considered manufacturing defects.
Promotions and discount codes:
Discounts cannot generally be applied retroactively to completed purchases.
Gift cards and store credits are subject to the terms provided when issued and applicable law.
We are not responsible for lost, stolen, or unauthorized use of gift cards except as required by law.
You may have the option to create a customer account.
You are responsible for:
You are responsible for activity conducted through your account unless applicable law provides otherwise.
We may suspend or terminate accounts that contain false information, appear compromised, or are used in violation of these Terms and Conditions.
If you submit a review, comment, photograph, suggestion, or other content to us, you grant Mon Ami Amy a nonexclusive, worldwide, royalty-free right to use, reproduce, display, edit, and distribute that content in connection with our website, store, products, advertising, and social media, subject to applicable law.
You represent that your submission:
We may moderate or remove content when permitted by law, but we will not restrict an honest review merely because it is critical or negative.
The website and its content—including text, photographs, graphics, logos, designs, videos, product presentations, and other materials—are owned by Mon Ami Amy, our licensors, our vendors, or other authorized parties and are protected by applicable intellectual-property laws.
You may view and use the website for personal, noncommercial shopping purposes.
You may not copy, reproduce, distribute, modify, publish, sell, create derivative works from, or commercially exploit website content without prior written permission.
Product names, brand names, logos, and trademarks belonging to third parties remain the property of their respective owners.
Our website may contain links to third-party websites or use third-party services for payment processing, shipping, social media, analytics, or other functions.
We do not control and are not responsible for:
Your use of a third-party service may be subject to that provider’s separate terms and policies.
Our collection and use of personal information are described in our Privacy Policy.
By using the website, you acknowledge that online transactions require information to be transmitted to service providers such as payment processors, website platforms, and shipping carriers as reasonably necessary to complete the transaction.
To the fullest extent permitted by law, the website and its content are provided on an “as is” and “as available” basis.
We do not guarantee that:
Products may be covered by warranties offered by their manufacturers. Any manufacturer warranty is subject to the manufacturer’s terms.
Nothing in this section excludes warranties or consumer rights that cannot legally be excluded.
To the fullest extent permitted by law, Mon Ami Amy and its owners, employees, agents, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of the website or purchase of a product.
To the fullest extent permitted by law, our total liability relating to a product or order will not exceed the amount paid to Mon Ami Amy for the product or order giving rise to the claim.
These limitations do not apply where prohibited by law and do not exclude liability that cannot legally be limited.
To the extent permitted by law, you agree to indemnify and hold harmless Mon Ami Amy and its owners, employees, and agents from claims, damages, liabilities, and reasonable expenses arising from:
We are not responsible for delays or failures caused by events beyond our reasonable control, including:
We will make reasonable efforts to communicate with affected customers and complete or resolve impacted orders.
These Terms and Conditions are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-law principles.
Subject to applicable consumer-protection laws, any legal action arising from these Terms and Conditions, the website, or a purchase from Mon Ami Amy shall be brought in a state or federal court having jurisdiction in Loudoun County, Virginia.
Before filing a legal claim, you and Mon Ami Amy agree to make a reasonable good-faith effort to resolve the dispute informally.
If any provision of these Terms and Conditions is found invalid or unenforceable, the remaining provisions will remain in effect.
The invalid or unenforceable provision will be interpreted or modified only to the extent necessary to make it enforceable where permitted by law.
Our failure to enforce a provision of these Terms and Conditions does not waive our right to enforce it later.
These Terms and Conditions, together with our Privacy Policy and any other policies displayed on the website, constitute the agreement between you and Mon Ami Amy concerning your use of the website and online purchases.
If a product page, written quotation, custom-order agreement, or promotion contains terms that directly conflict with these general Terms and Conditions, the more specific terms will govern that particular transaction.
We may update these Terms and Conditions from time to time.
The revised version will be posted on this page with a new effective date. Changes apply prospectively unless otherwise stated or required by law.
Your continued use of the website after revised terms are posted constitutes acceptance of those terms.
Questions about these Terms and Conditions may be directed to:
Mon Ami Amy
42780 Creek View Plaza, Suite 115
Ashburn, Virginia 20147
Email: Amy@monamieamy.com
Telephone: (571) 291-2116
Website: www.monamieamy.com
